Terms of service

Here are the foundational templates for your Terms of Service (TOS) and Privacy Policy. They are tailored specifically for your Just-In-Time (JIT) model with Flex Boots and updated to reflect the latest 2025/2026 Australian Privacy Act reforms and Australian Consumer Law (ACL) strictness on pre-orders.

Replace the bracketed information [ ] with your exact business details before publishing.

1. Terms of Service (TOS)

This document sets the legal boundaries of how customers interact with your store. It specifically mitigates the risk of chargebacks and ACL complaints regarding your monthly shipping model.

Terms of Service

1. General This website is operated by [The Glorious Hoof Pty Ltd] trading as The Glorious Equine (ABN: [Your ABN]). By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

2. Pricing and Payments All prices are listed in Australian Dollars (AUD) and [include/exclude] GST. We reserve the right to modify prices at any time without notice. We are not responsible for any foreign transaction fees applied by your bank if you are purchasing outside of Australia.

3. Fulfillment, Pre-Orders, and Delivery (JIT Model) We operate on a scheduled fulfillment model to ensure the highest quality and exact sizing of Flex Boots.

  • Order Windows: Orders are batched and placed with our supplier in Finland on the [e.g., 1st] of every month.

  • Delivery Timeframes: Estimated delivery timeframes provided at checkout (e.g., 4-6 weeks from the batch date) are target estimates. Under the Australian Consumer Law, we commit to supplying goods within this specified timeframe.

  • Delays: If unforeseen customs or manufacturing delays occur, we will notify you immediately in writing. If we cannot supply the goods within a reasonable timeframe, you are entitled to a full refund.

4. Fitting Services and Sizing If you utilize our in-person fitting service, we guarantee the size recommended. If you purchase boots online without utilizing our fitting service, you assume full responsibility for selecting the correct size. Please refer to our Refund Policy regarding sizing exchanges.

5. Limitation of Liability To the maximum extent permitted by Australian law, The Glorious Equine shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products. Equine activities are inherently dangerous; the purchaser assumes all risk associated with the use of these boots on their horse.

6. Consumer Guarantees Nothing in these Terms restricts, excludes, or modifies any consumer rights under the Australian Consumer Law (ACL). See our Refund Policy for details on handling minor and major product faults.